I cannot complete my first sign-in
I cannot complete my first sign-in
Select Forgot password? in Console and enter your confirmed account email. Use the email link to set your password, then complete any required MFA challenge. Account approval and workspace invitations are separate from password setup.
My workspace or website is missing
My workspace or website is missing
Check the account and accepted invitation. Ask an administrator to review current membership, website grants and resource status. A contact email or pending invitation does not grant access.
Neon connects but my database is not deployed
Neon connects but my database is not deployed
Connections currently manages the API key and reads project inventory. Create the database in your own Neon account. SQL access and automatic application bindings are separate capabilities.
An existing database browser does not open
An existing database browser does not open
Wait for the reported connection result, then use its retry action after a failure or timeout. If it still fails, ask your operator to check the database state, access grant and gateway. Do not delete the database to resolve a browser error.
No repository source or build action is available
No repository source or build action is available
Git self-service is not generally available. Your operator must activate the repository authorization, Hosting, registry and build-service prerequisites. A visible Builds page or saved repository URL does not admit a public build.
My build succeeded but the application is not ready
My build succeeded but the application is not ready
Open Publications, follow its deployment status and Rollout operation, then check the application endpoint. Successful build output and healthy deployment are separate results.
An action is accepted but the resource has not changed
An action is accepted but the resource has not changed
Open the existing operation and inspect its progress and errors. If its result is uncertain, use that request’s retry or ask an operator to reconcile it before submitting another change.
Mail was accepted but has not arrived
Mail was accepted but has not arrived
Check message status, recipient results and events. Provider acceptance is not delivery. Reconcile an unknown result instead of sending it again as a new request.
Console asks me to sign in again
Console asks me to sign in again
Complete central sign-in. Console has its own host-specific application session. Start an interrupted provider authorization again from Console rather than reusing an old callback URL.
OAuth returns 401
OAuth returns 401
Check token expiry, audience, scope and revocation. Registered Auth and Studio protocol addresses remain compatibility contracts; Console’s browser domain does not replace them.
Usage is unreported or storage remains allocated
Usage is unreported or storage remains allocated
Missing telemetry does not mean zero usage. Stopping or deleting an application can retain storage and its accounting. Permanent purge is a separate administrator action.